Shipping

Where we ship

Whether we can ship to your address is decided at checkout: if an address cannot be served, checkout will not offer a shipping option for it. We do not publish a country list we have not confirmed.

Options, charges and taxes

Available shipping methods and their charges are calculated at checkout from your address and the contents of your bag, and shown before payment. Taxes are calculated there too.

Order handling

Orders are prepared for shipping as soon as we reasonably can once payment is confirmed. We do not publish a handling time we have not verified.

If an order cannot be shipped within a reasonable period, we will contact you so you can choose to keep waiting or to cancel the affected items for a refund.

Delivery estimates

Any delivery estimate available for your address is shown at checkout. We do not publish a delivery window here that we have not verified, and transit times are ultimately set by the carrier — treat every estimate as an estimate rather than a guarantee.

Tracking

Where the shipping method and fulfillment flow provide tracking, it is emailed to you once the order ships. Some methods do not include tracking.

Sets and bracelets you build

A ready set, and a bracelet you build yourself, is sold and shipped as its real component pieces — the bracelet and each charm. The pieces may be packed together in one shipment or arrive separately, and they are not promised pre-assembled on the bracelet. The links are designed to be opened and closed by hand, which is the point of the system.

Your delivery address

Please check your address at checkout: parcels sent to an address that was entered incorrectly can be delayed or lost. If you spot a mistake, contact us immediately — we will try to correct it, but once an order has entered fulfillment a change may not be possible.

Email passalron@gmail.com and include your order number if your message is about an order.

Cross-border duties and import taxes

Where duties or import taxes apply to a cross-border order and are collected at checkout, they are shown there before you pay. Where they are not collected at checkout, the destination country may charge them on delivery, and where applicable law allows, those charges are the recipient's responsibility. Any charge collected at checkout is always shown to you first.

Delays, damage and parcels that do not arrive

If your order is delayed, arrives damaged, or does not arrive, contact us with your order number and, for damage, a photo. We will work with the carrier and fulfillment provider to put it right. This does not limit any remedy you have under applicable consumer law.

Email passalron@gmail.com and include your order number if your message is about an order.