Shipping

United States shipping

Standard Shipping to the United States is $5.95 USD.

United States orders qualify for free shipping when the discounted merchandise total is $45.00 or more. The free-shipping offer is applied automatically when the order qualifies.

Where we ship

PEZZO currently accepts delivery addresses in the United States only. Checkout is the final check of whether we can deliver to your address: if no shipping option appears, we cannot accept that address.

Shipping charges and any taxes collected for your address are shown before payment.

Order handling

Orders are prepared for shipping as soon as we reasonably can once payment is confirmed. We do not publish a handling time we have not verified.

If we cannot ship your order within the shipping time communicated for it — or, where no time was stated, within the period that applies by default under applicable law — we will contact you before that time passes, explain the delay, and let you choose to agree to the new date or cancel the affected items. If you cancel, we will refund the amount paid for those items promptly.

Delivery estimates

We do not publish a delivery window that has not been verified. Any estimate available for your order is shown at checkout or in your order updates when available. Treat it as an estimate rather than a guarantee.

Tracking

After dispatch, when a shipment has tracking, its tracking link or details are sent to you by email. Not every shipping method is guaranteed to provide tracking.

If no tracking update arrives, or a shipment appears stalled for an unusual period, email pezzoitaliancharm@pezzoitalia.com with your order number.

Sets and bracelets you build

A ready set, and a bracelet you build yourself, is sold and shipped as its real component pieces — the bracelet and each charm. The pieces may be packed together in one shipment or arrive separately, and they are not promised pre-assembled on the bracelet. The links are designed to be opened and closed by hand, which is the point of the system.

Your delivery address

Please check your address at checkout: parcels sent to an address that was entered incorrectly can be delayed or lost. If you spot a mistake, contact us immediately — we will try to correct it, but once an order has entered fulfillment a change may not be possible.

Email pezzoitaliancharm@pezzoitalia.com and include your order number if your message is about an order.

Taxes

Any taxes collected for your U.S. delivery address are calculated and shown at checkout before you pay.

Delays, damage and parcels that do not arrive

If your order is delayed, arrives damaged, or does not arrive, contact us with your order number and, for damage, a photo. We will work with the carrier and fulfillment provider to put it right. This does not limit any remedy you have under applicable consumer law.

Email pezzoitaliancharm@pezzoitalia.com and include your order number if your message is about an order.