Cancellations and returns

Your legal rights come first

We honor the cancellation, withdrawal, refund and return rights provided by the consumer law that applies to you.

Depending on where you live and the circumstances of your purchase, applicable law may give you a period in which you can cancel a distance or online purchase and may set specific conditions, time limits, costs, exceptions and refund requirements.

Nothing in this policy reduces any mandatory consumer right or remedy available to you. Where applicable law gives you stronger protection than this policy, that law applies.

PEZZO's voluntary 30-day return policy

In addition to your statutory rights, PEZZO allows you to request a change-of-mind return within 30 days after delivery.

For a return made under this voluntary policy, rather than under a statutory right, the item should be unused and in returnable condition.

These conditions apply to PEZZO's voluntary 30-day return policy only. They do not restrict a cancellation, refund, return or other remedy that applicable law gives you.

Before you send anything

Email pezzoitaliancharm@pezzoitalia.com with your order number, the pieces involved and whether you are cancelling, returning an item or reporting a problem.

Please contact PEZZO before sending a return. If a return is appropriate, we will provide the return instructions and the address applicable to your case.

Please do not send a return to a supplier, manufacturer, fulfillment facility or any other address unless PEZZO has specifically provided that address for your return.

Change-of-mind returns

For a return under PEZZO's voluntary 30-day policy, contact us within 30 days after delivery. We will confirm the return instructions and provide the appropriate return address.

The item should be unused and in returnable condition.

For a voluntary change-of-mind return, you are responsible for the cost of return shipping unless PEZZO agrees otherwise or applicable law requires otherwise.

Nothing in this section changes any statutory cancellation or return right that applies to your purchase.

Condition of returned pieces

For a return made under PEZZO's voluntary change-of-mind policy, the item should be unused and in returnable condition. Where you still have the packaging supplied with the item, please include it to help us process the return.

Packaging is not used as a reason to deny a right or remedy that applicable law gives you, and these voluntary return conditions do not limit your rights where an item is faulty, damaged, incorrect or not as described.

Sets and bracelets you build

A Ready Set and a bracelet created through Build Your Own consist of standard component pieces from our existing catalog. Each piece appears as its own line on your order, and a return request may cover the whole order or individual pieces.

Selecting which of our standard in-stock charms are included in a build does not make the order a bespoke, custom-made or personalized item. We therefore do not treat it as one when assessing cancellation and return rights.

Refunds

Where a refund is required under applicable law, PEZZO will provide it within the period and in the manner required by that law.

For an eligible return made under PEZZO's voluntary 30-day policy, we will process the refund within 5 business days after the returned item has been received and approved following review.

Approved refunds are returned to the original payment method unless applicable law requires otherwise. The time it takes for a processed refund to appear in your account may also depend on your bank or payment provider.

Where applicable law requires original shipping charges or other amounts to be refunded, they will be refunded as required.

For a voluntary change-of-mind return, return shipping is arranged and paid for by you unless PEZZO agrees otherwise or applicable law requires otherwise.

Faulty, damaged, incorrect or not-as-described items

If an item arrives faulty, damaged, incorrect or not as described, email pezzoitaliancharm@pezzoitalia.com with your order number and details of the problem. Photos may be requested where they are useful for understanding or resolving the issue.

PEZZO will review the issue and provide the remedy required by applicable law.

Where PEZZO is responsible for return shipping, or applicable law requires PEZZO to cover it, you will not be required to bear that cost.

Nothing in this policy limits any legal right or remedy available to you for goods that are faulty, damaged, incorrect or not as described.

Contact

For cancellations, returns, refunds or problems with an order, email pezzoitaliancharm@pezzoitalia.com and include your order number.

PEZZO's voluntary 30-day return window is additional to your statutory consumer rights. Where applicable law gives you stronger protection, that law applies.